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April 13, 2006

Signal vs. Noise vs. Customers

- The Social Customer Manifesto

There's quite the conversation going on over at 37signals' "Signal vs. Noise" blog today, and I'm still puzzling over why said conversation is even taking place. What's going down: Matt Linderman, from 37s, today put up a post that... ›››

Category: Branding | CRM | Marketing | Strategy | conservation | conversation management | sales effectiveness | transparency

March 07, 2006

Wal-Mart, Edelman, Listen & Talk

- Media Guerrilla

The NYT takes a *very* interesting look at how Edelman is increasingly engaging bloggers on behalf of Wal-Mart: 'Under assault as never before, Wal-Mart is increasingly looking beyond the mainstream media and working directly with bloggers, feeding them exclusive... ›››

Category: Blog | PR | PR 2.0 | edelman | transparency | walmart

February 13, 2006

Yee-hah! Charter Street Launches!

- The Social Customer Manifesto

For the second time in as many months, am thrilled to announce that a new business blog is on the scene; this time it's the Charter Street blog ('a blog about entrepreneurship, the internet, and the state of the... ›››

Category: Business Blogging | Strategy | blogs | business blogs | corporate blogging | enterprise blogging | transparency

February 09, 2006

Blogger Disclosure Practices Tested

- Media Guerrilla

If nothing else, this piece in the WSJ underscores the argument that bloggers are not journalists, or as Brian Oberkirch rightly puts it, 'personal blogs are not media.' Unlike the MSM, disclosure standards and practices in the blogosphere are... ›››

Category: Blog | Blogging | Ethics | Influencers | Media | transparency

February 07, 2006

Is Nvidia Exploring The Dark Side Of Viral Marketing?

- The Social Customer Manifesto

Consumerist and BoingBoing are indicating that Nvidia may (note: speculation) be working with firm AEG to create faux online personnas to develop positive reputations in online communities to pitch Nvidia products. Consumerist's unsubstantiated indictment: 'About a week ago, The... ›››

Category: Branding | Marketing | absolutely unfounded rumors | transparency

February 06, 2006

Nvidia Accused of Deceptive Forum Tactics

- Media Guerrilla

The Consumerist along with several other sources are accusing Nvidia and its entertainment PR firm AEG of secretly seeding various gaming forums and communities with hired shills: “Graphics chip manufacturer Nvidia, in cooperation with the Arbuthnot Entertainment Group (AEG),... ›››

Category: Ethics | Marketing | PR | transparency

The Questionable Influence of Industry Research Firms

- Media Guerrilla

InformationWeek has an interesting, albeit exhaustive feature today on the influence that tech vendors wield over IT research firms: "Research firms make their living by offering expert advice to business and technology people about the best ways to invest... ›››

Category: Media | PR | Research | transparency

January 27, 2006

Business Blogging At IBM

- The Social Customer Manifesto

Julie Alterio at The Journal News has a decent article up on the scope of blogging initiatives within Big Blue and other organizations. Irving Wladawsky-Berger, IBM's VP of technical strategy and innovation is quoted as saying: 'We absolutely recognize... ›››

Category: Business Blogging | Marketing | RSS | blogs | business blogs | corporate blogging | enterprise blogging | transparency

December 07, 2005

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Best Buy Apologizes For Strongarming Some Xbox Customers

- The Social Customer Manifesto (feed)

Apparently, some customers looking for the best buy on the new Xbox 360 instead were met with less-than-stellar sales tactics at some Best Buy stores, with sales personnel 'requiring' customers to purchase unwanted accessories as part of a bundle... ›››

Category: Branding | CRM | Marketing | sales effectiveness | so-called CRM | social customer | transparency