Corante Marketing Hub Network

January 11, 2006

Uhaul: No Truck Availalble

- The Social Customer Manifesto

Seeing a lot of folks coming in today from a Google search of 'uhaul no truck available' who are hitting this old post -- Uhaul: Never Again. Sweet.......

Category: social customer | u-haul | u-hell | uhaul | uhell

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January 10, 2006

Amazon Rant

- The Social Customer Manifesto

danah: 'One of the things that i hate about the whole online vendors thing is that we've lost customer service completely. What happened to the customer is always right ethos? What happened to being really conscious of valued customers?'......

Category: social customer

Customer Servant

- The Social Customer Manifesto

From today's mail bag... 'Hi, Chris: I work for a company whose business it is to handle things like technical support for large outsourced [customer support] contracts. No, I don't speak for the company. I'm just a lowly customer...

Category: social customer

December 31, 2005

Virgil Ditches Jeremy Zawodny, Leaves Him To Navigate Dell Hell Alone

- The Social Customer Manifesto

Surprise! Another chronicle of Dell support follies.......

Category: dell | dell hell | dellhell | social customer

December 16, 2005

How To Export And Back Up Your TypePad Blog

- The Social Customer Manifesto

Like thousands of other TypePad customers, The Social Customer Manifesto was affected by today's uber-outage. WILT*: How to back up a TypePad blog 1) Go to the 'Weblogs' tab within TypePad 2) Select the 'List Posts' option on the...

Category: social customer

December 13, 2005

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Social Engagement

- The Social Customer Manifesto (feed)

Larry Weber, at Syndicate. Weber (as quoted by Doc): 'The stronger the dialog, the stronger the brand; the weaker the dialog, the weaker the brand. Also The best (future) writers for the New York Times... are writing blogs. Not...

Category: social customer

December 07, 2005

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Best Buy Apologizes For Strongarming Some Xbox Customers

- The Social Customer Manifesto (feed)

Apparently, some customers looking for the best buy on the new Xbox 360 instead were met with less-than-stellar sales tactics at some Best Buy stores, with sales personnel 'requiring' customers to purchase unwanted accessories as part of a bundle...

Category: Branding | CRM | Marketing | sales effectiveness | so-called CRM | social customer | transparency

November 28, 2005

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Thank You, SearchCRM Readers!

- The Social Customer Manifesto (feed)

Wow. Just got the following email from Mia Shopis, Associate Editor, SearchCRM.com: Dear Christopher, Congratulations! We've tallied the votes and we are pleased to announce that you have won SearchCRM.com's Best CRM Blog Award. Our readers have chosen The......

Category: CRM | business blogging | business blogs | corporate blogging | enterprise blogging | sales effectiveness | social customer

November 26, 2005

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The Online Library User Manifesto

- The Social Customer Manifesto (feed)

Jenny Levine of the American Library Association has adapted the Social Customer Manifesto and remixed it to address the needs of users of online libraries. Rock on!!!......

Category: social customer