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Corante Marketing Hub Network

April 13, 2006

Customer Satisfaction = Stock Price?

- SCHMITTblog

Who doesn't hate lame tech support? As consumers, we all suffer at the hands of price-cutting in customer service, but as business people, we at least understand the bottom-line motive behind moving your customer service overseas and installing labyrinthine... ›››

Category: Customer Experience

February 25, 2006

Above and beyond

- What's Your Brand Mantra?

If you live in Dallas and need computer repair or data retrieval, call Jeremy at TopGeeks. He's smart, competent, friendly and goes above and beyond the call of duty to make sure you're satisfied.  He rescued some client data... ›››

Category: Customer Experience

January 11, 2006

what do you think?

- What's Your Brand Mantra?

Wow, three posts in one day; I'm on a roll!I'm writing a presentation about brand experience, and one of the key components is great customer service. Can anyone give me an example of a nationally recognized company that's well-known... ›››

Category: Customer Experience

December 08, 2005

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Missing the forest for the trees

- What's Your Brand Mantra? (feed)

The Good Experience blog has a great post about the difference between customer service and customer experience:Customer service is the job of front-line workers, servicing customer requests for help - via an 800 number, e-mail, or a retail desk.... ›››

Category: Customer Experience