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April 13, 2006

Signal vs. Noise vs. Customers

- The Social Customer Manifesto

There's quite the conversation going on over at 37signals' "Signal vs. Noise" blog today, and I'm still puzzling over why said conversation is even taking place. What's going down: Matt Linderman, from 37s, today put up a post that... ›››

Category: Branding | CRM | Marketing | Strategy | conservation | conversation management | sales effectiveness | transparency

April 10, 2006

Optimum Zen

- the brand builder blog

Thanks to the folks at "This Is Broken" for the heads-up on yet another brilliant marketing idea for those of us who aren't satisfied with just plain old everyday zen: Optimum Zen! (It's zentastic.) Hey, to be fair, you... ›››

Category: Branding | Marketing | bad branding | optimum zen | product identity | zen

April 09, 2006

Adliteracy

- Johnnie Moore's Weblog

I've been enjoying the Adliterate blog by Richard Huntington lately. I started after meeting him on a conference panel. I think Richard is far more into branding than I am and he seems much more part of the agency... ›››

Category: Branding | connected marketing | open source marketing

April 06, 2006

Chevy mixes it up

- Johnnie Moore's Weblog

It's been fun watching the frenzy over the Chevy Tahoe ad campaign. GM started a competition for anyone to create an ad for their SUV, and some folks created some rather sharp entries highlighting the ecological downsides of SUVs.... ›››

Category: Branding | chevy tahoe | connected marketing | opensourcemarketing

April 04, 2006

Chevy Careens Out Of Control (Or Do They?): A Roundup Of The Tahoe / Apprentice Ad Flap

- The Social Customer Manifesto

The writing has been fast-and-furious over the weekend, with opinions flying on whether Chevy royally screwed the pooch with their current ad campaign for the Chevy Tahoe, a tie-in (somehow) with the TV show The Apprentice. To summarize: Chevy... ›››

Category: Branding | Marketing | PR | Strategy | apprentice | chevy | remix | remix culture | sustainable | tahoe

March 31, 2006

Dave Lorenzo's Branding Microcosms

- the brand builder blog

Check out these great bits of advice from Dave Lorenzo's Career Intensity blog: "Deciding: 'Familiarize yourself with common decision-making errors—such as going along with a group choice to maintain cohesion. Watch for tendencies within yourself to commit such errors.'... ›››

Category: Branding | Marketing | dave lorenzo | service marketing

March 26, 2006

The seaside landlady lives on

- Johnnie Moore's Weblog

There used to be a stereotype in England of the seaside landlady who put up a list of unpleasant rules for her guests, usually including the requirement that they be off the premises during the day. Her spirit still... ›››

Category: Branding

March 25, 2006

Paying attention

- Johnnie Moore's Weblog

Consumer Empowerment points to another Economist article relating to open source, partly inspired by Eric von Hippel 's Democratizing Innovation. It's a pretty helpful summary of von Hippel's arguments.Traditionally, firms have innovated by sending out market researchers to discover... ›››

Category: Branding | connected marketing | open source marketing | the economist

Sign of the times

- Johnnie Moore's Weblog

Martin Oetting at Consumer Empowerment found this little gem.In a local campaign in the US, GM brand Pontiac used a rather unique call to action: “Don’t take our word for it, google pontiac and discover for yourself”. To explain... ›››

Category: Branding | connected marketing | google | open source marketing | pontiac

March 24, 2006

Open Source catfights

- Johnnie Moore's Weblog

James points to the Economist's take on Open Source business: Open, but not as usual. It's an interesting piece, arguingNew business models are being built around commercialising open-source wares, by bundling them in other products or services. Though these... ›››

Category: Branding | glenn reynolds | groklaw | open source marketing | opensource

Blockbuster: The End

- the brand builder blog

Once upon a time, Blockbuster was as big as Starbucks in the US. Strong brand, great customer service, unrivaled market ownership... Blockbuster was virtually untouchable. Admit it: You had a card too. You rented stuff there. Yeah. We all... ›››

Category: Branding | blockbuster | customer service | service marketing

March 22, 2006

It's spring: Add something fresh to your blogroll.

- the brand builder blog

Yep, it's that time again: Time to discover some new voices in our little world of marketing, branding and customer experience design. Yeah, Corante, Seth Godin, Guy Kawasaki, Hugh, John Moore and the rest of the folks you already... ›››

Category: Branding | Marketing | best blogs | blogroll | service marketing

Shedding more light on WOMM - Destination: New Zealand

- the brand builder blog

Today, we're hopping over the big pond to beautiful New Zealand, thanks to Decisive Flow (a very cool little kiwi web design company). Their blog, which I enjoy a lot, recently tackled the subject of word-of-mouth marketing (WOMM to... ›››

Category: Branding | Marketing | service marketing | shill marketing | womm

March 17, 2006

Contrast in Philosophy

- John Winsor

Someone just sent me this fun video of how Microsoft might try to rebrand the iPod if it was their product. It captures the different branding philosophies of Apple and Microsoft pretty well.... ›››

Category: Branding

March 13, 2006

Social capital in markets

- Johnnie Moore's Weblog

Earl Mardle picks up on my post about MakeUpAlley and talks about SewingPatternReview and the success of Trade MeThese people come here to buy and sell stuff, where do they get off holding online conversations about everything from music... ›››

Category: Branding

March 08, 2006

Trout on word-of-mouth

- Johnnie Moore's Weblog

Olivier Blanchard and John Moore both picked up on Jack Trout's views on Word of Mouth marketing. Jack's position boils down to this:If I go to all this trouble developing a positioning strategy for my product, I want to... ›››

Category: Branding | jack trout | wom | word of mouth | word of mouth marketing

March 07, 2006

The success of an ugly make-up site.

- Johnnie Moore's Weblog

Umair at bubblespace draws attention to the success of MakeUpAlley. Here's a nice irony: a site about cosmetics that looks pretty scruffy but is hugely effective - because it provides a simple way for its participants to connect about... ›››

Category: Branding

February 17, 2006

Desperation?

- Johnnie Moore's Weblog

Steve Yastrow reports a speech by John Stratton, CMO of Verizon. Here are the first 4 of the 8 points he made, according to AdAge.1. Your clients are absolutely in trouble and they are looking for you to save... ›››

Category: Branding

Controlling the jelly?

- Johnnie Moore's Weblog

James has been talking about blog monitoring and nailing jelly, reflecting on our shared experience of helping organisations keep track of what's being said about them online. The essence: blog statistics are a bit unreliable and convey a very... ›››

Category: Branding | blog montioring

February 16, 2006

In the box: revenge of the geeks?

- Johnnie Moore's Weblog

Prompted by several friends, and finally by some excellent posts from Marc Babej, I've read Douglas Rushkoff's latest, Get Back in the Box. This is one of the best non-fiction books I've read in a long time. It's one... ›››

Category: Branding | cluetrain | conversations | douglas rushkoff | opensourcemarketing

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