Corante Marketing Hub OUR PUBLICATIONS:

Corante Marketing Hub

Mar

8

WOM Kung Fu?

Posted by Olivier Blanchard

What's interesting about the whole Jack Trout hornets' nest rattling article about WOM deal isn't so much that some of us prefer the traditional "command & control" marketing model over more authentic open source marketing models, but that a good deal of folks out there think that WOMM (Word-of-mouth marketing) is patently manipulative and slimy. (See some of the comments that yesterday's article generated.)

Hmmm... It looks like WOMMA has its work cut out.

Also read Johnnie Moore's comments on Trout's controversial article here. Mary Schmidt has a few good things to say about ithere as well. (And Francois Gossieaux does too. Read his comments here.)

While you're at it, check out this iMediaConnection.com article about open-source marketing and the always insightful Steve Rubel. It also offers these terrific bits of insight from The ClueTrain Manifesto:

"- Markets are conversations. - Markets consist of human beings, not demographic sectors. - Conversations among human beings sound human.

- Smart markets will find suppliers who speak their language (and the internet is enabling this)."

Also read what Mike Swenson, Paul Holmes, George Silverman, Beyond Madison Avenue's Mack Collier had to say about it. It's interesting to look at the same issue from many different angles as everyone has something slightly different to add to the discussion.

To sum it all up:

"Well here’s a newsflash, Jack… you have to give up control and let consumers take over your campaign. They’ve been doing it for ever, anyway. Your brand is not what you say about your products; it’s what everyone else says about your products, based on your advertising, and your PR, and your promotions, but based much more on their experience with the product, in the dealership, in the store, on the Internet, and conversations with their friends."

- Paul Holmes

For a completely different take on this, take a few seconds to see how marketing warfare is waged in the world of "Maneuver Marketing" - a military-inspired marketing consultancy with a penchant for cool words like "armory", "attack", "dislodge", and "Rules of Engagement."

Can't we all just get along?

But you know what? Some people just don't like change, and that's okay. The pond is definitely big enough for everyone to swim in. As long as we're all focused on results, ethics and providing the highest level of service for both our clients and our customers, it's all good in my book.

Switching gears: Our very own Shel Holtz was interviewed on CNBC Wednesday morning in regards to Wal-Mart's little blogging mishap of late. Read all about it (and Shel's live interview) here. Since the underlying topic of this week's chatter is ethics, it definitely relates to the ongoing discussion of where blogs, open-source marketing and new media fit in corporate marketing strategy & PR campaigns.

Tomorrow, we'll try to give Jack Trout a break so we can get back to all of the other topics of the week. Thanks for reading, and thanks for posting.

Have a great Thursday.

COMMENTS

1. Ted Wright on March 17, 2006 04:08 PM writes...

Wow. I don’t know which day I was more sad the one when I found out that Santa Claus was not real or today, the day that I found out one of my marketing heroes, Jack Trout, was no longer innovative. I’m really upset. If there comes a point in the life of Jack Trout where he “just doesn’t get it” anymore what hope is there for any of us mere mortals?

With all of the data out there clearly saying that word of mouth is what drives sales and adoption in the United States and that broadcast media (TV, radio, newspapers, magazines) is rapidly losing what little power to move markets it still retained it is beyond me how anyone could doubt the power that an organized word of mouth campaign could have on the life of a brand. Word of mouth isn’t confusing at all. Simply, it is people telling people stories about brands or services that they have used or heard about. What is confusing about this? Organizing word of mouth campaigns might not seem revolutionary or “new” to a marketing god like Jack Trout but there are lots of companies out there that have clearly gotten away from this effective marketing discipline and spent millions or billions on communication channels that are less and less effective over time.

With tips like, “A third-party endorsement of your product has always been the Holy Grail”, “Buzz can kill you if you don't have the right product” and “You just can't buy mouths the way you can buy media” we’d all be silly not to listen to Jack. Right? So let’s all follow Jack’s suggestion and keep shoveling money into advertising because it’s been proven to be so effective in today’s marketplace.

On a personal note, for my friends who are reading this, the day that I publish or even write a paragraph bemoaning the fact that I have to learn new vocabulary about anything much less my chosen profession please take me to my local golf course, show me to the first tee, take the keys to the office out of my hands and wish me luck. My remaining employees will thank you for it.

To paraphrase my hero, it’s a sad day when I could even think about telling one of my CEO clients , “You just put a big chunk of money into hiring Jack Trout? Good luck”. How very sad I must feel today.

Ted Wright
Partner, Liquid Intelligence
Atlanta, Georgia

Permalink to Comment

POST A COMMENT

Thanks for signing in, . Now you can comment. (sign out)

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)




Remember me?