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Jan

24

PR's Second Chance?

Posted by Olivier Blanchard

Let's face it: The PR industry hasn't had a very good couple of decades. Between the public relations field's relatively negative image (no, "spinster" is not an endearing term), its stubborn reliance on irrelevant "control" messages, and the backseat it generally takes to more glamorous marketing fields such as... advertising and well, branding, let's just say that PR has kinda sorta become Marketing's redheaded stepchild.

Well, that's all about to change. PR is making a comeback... only not how you'd expect. Think blogs. Think satellite radio. Think word-of-mouth marketing and the growing influence of WOMMA. Think truth and ethics and relevance.

Does this sound a bit pie in the sky? Maybe a little. But if PR is to survive the coming decade, it's going to have to adapt to changes that are as drastic as they are inevitable. To paraphrase Corante's own Neville Hobson: if the public can't get authentic and relevant messages from marketing and/or PR firms, they will get them elsewhere. Smart PR professionals will figure that out. Less smart PR professionals will simply find themselves... out of a job.

To understand the changes facing the PR world and its new role in the development of enduring brands, you kind of have to do a little bit of digging. Because we know that you have a pretty busy schedule, we've put together a short list of articles, blog posts and podcasts that shed some light on this little thing we like to call PR 2.0.

Okay, here we go:

1) Let's start at the beginning: William Paterson University communications department Chairwoman Joann Lee, in a piece entitled "The Spin Cycle" explains where the PR biz is today (at least in the minds of the vast majority of the public). Scary, but every topic needs a baseline.

2) Once you're done with Joann's piece, go here: Duct Tape Marketing's John Jantsch shares his thoughts on the advantage that PR firms might have over advertising agencies in a very interesting article he wrote for PR Week.

The skinny:

The effectiveness of broadcast advertising is at an all-time low. People are tuning out, turning off, and TiVoing through the 'shout at me when you want' approach. Consumers now expect what they want, how they want it, when they want it. And I don't think they'll ever return from that happy place. In light of this, the real-life conversational interaction available through the use of a tool like a blog presents the perfect opportunity for PR pros to take control of a larger share of the marketing action.

Of course, John is quick to note the obvious: "PR departments and pros have been slow to embrace blogs and other new media tools as the powerful conversational marketing tools they are."

Bingo. Many of us at Corante have been wondering why, exactly, so many PR professionals have been slow to embrace new media tools.

John continues:

You likely know this, but conversational marketing doesn't occur out of press releases, talking points, and company 'spokespeak.' PR pros need to grab a hold of the rush of technology in full swing today to take a deeper role in marketing. Blogs, RSS, podcasting, videocasting, vertical search, and cheap data storage, blended with the almost ubiquitous high-speed internet connection, are changing the way customers get information and interact with the companies and products they know, like, and trust. More important, PR pros are naturally positioned to harness these tools and alter the way customer relationships are built.

Read the rest of his article. (It's well worth it.)

3) (What? There's more?) If You love studies, check out The Institute For Public Relations' The Magic Communications Machine for an overview of how the internet is changing PR and Journalism. (Not the most exciting read, but definitely a must-browse if you want to explore this topic.) If you don't like studies, bypass it altogether.

4) If you're into podcasts, check out this edition of the Hobson & Holtz Report. In this podcast, Corante's own Shel Holtz and Neville Hobson discuss - you guessed it - the future of PR. Even if you aren't into podcasts, make an exception this one time. (You can thank us later.) The discussion of PR's future is simply brilliant. Pay particular attention to the segment about the "dominant coalition", which is probably one of the most astute observations of PR's one true Achilles' heel.

One of the most useful segments (contributed by Rob Cottingham) speaks to the 4 Key Skills that PR2.0 practitioners will need to master if they are to be successful:

a) The ability to speak to niche audiences.
b) The ability to integrate messages across audiences. (Yep, silos are collapsing as we speak.)
c) The ability to write conversationally (blog style).
d) The ability to teach rather than simply announce.

Ah so.

Hey, speaking of Neville, check out his very informative piece ("Weblogs for PR - plenty of opportunity awaiting") on his NevOn blog. It's all about the Euroblog 2006 survey and how PR firms can really capitalize on social software and new media.

5) Read Richard Strauss's take on the role that satellite radio might play in the future of PR, over at the Daily Dog. It isn't groundbreaking stuff, but it's insightful nonetheless.

6) On their blog, the guys at Orange Yeti (the blog side of Orange Coat - a superfly web design firm in Greenville, SC) express their surprise at the fact that not only have most PR professionals still not embraced blogs and other forms of new media as essential tools of their trade, but they also don't yet seem to understand their impact. Responses to the piece tend to be a bit tongue-in-cheek, but relevant nontheless.

Lastly, drop by Corante contributers Johnnie Moore and James Cherkoff's blogs for some thoughts on "open source marketing". Johnnie's post (Making Conversation) and James' post (Why Conversations Are Like Snowflakes) completely bypass the concept of PR and treat it simply as - yes, you guessed it - a "conversation".

Bingo.

In case you're one of those people who always skips to the end of an article to catch the recap, here's the skinny on what we've learned in our little tour of PR 2.0: If PR firms are to survive the next decade, they need to do three things: One, they need to accept that as a result of both the emergence and growing popularity of powerful new social tools, the traditional PR model is circling the drain. Two, they need to shift their focus from monologues to dialogues. Three, they need to embrace new media. Now. (Become early adopters, folks. Your survival depends on it.)

Okay, that ought to do it for today. Have a great Wednesday, everyone.

COMMENTS

1. kirsten on January 25, 2006 04:37 PM writes...

PR People don't get it? They've been slow to embrace blogs? They don't understand the impact of blogs? Those are rather scathing generalist full of crap statements, if you ask me (which you admittedly didn't).

Oh dear. There I've gone and done it. My southern belle image is blown.

Please let me play devil's advocate. Edelman has the esteemed Pam Pollace. The PRSA and PR Newswire ran 2005 educational curriculum about blogs. AD:TECH has educated pr pros about blogs throughout 2005. And re:invention, listed on Crain's Chicago Business as one of Chicago's top PR agencies, ironically runs the #1 ranked blog for women entrepreneurs and the #1 ranked women ceo blog - http://reinventioninc.blogspot.com. We've been blogging for 3 years...

With due respect, PR agencies KNOW about blogs and perceive them as an important tool of influence, but many bloggers are contentious if not downright rude to PR folks (in comparison, most journalists are not). Blogger egos are infinitely more delicate than the average reporter, and many who blog lack a consistent professional or personal code of ethics (albeit some journalists also shirk their professional and personal responsibilities in this area).

A year ago, we talked about this issue on behalf of PR agencies.

Our call to action - Kindness Among Bloggers:
http://reinventioninc.blogspot.com/archives/2004_10_01_reinventioninc_archive.html#109665696091319692

We also outlined a How to Pitch Us platform for media on our blog, one of the first in the blogosphere. Savvy bloggers should step up and define their preferred approach for PR pros, much like reporters define their preferred contact method via PR Newswire and Profnet. PR folks are hungry for guidelines. And want to forge relationships with bloggers.

Alas. It's just a little dream from a little p.r. girl and a regular reader. Interesting post, as always, Olivier.


Kindly,
Kirsten
CEO/Founder
re:invention, inc.
www.reinventioninc.com

Permalink to Comment

2. Olivier Blanchard on January 25, 2006 05:25 PM writes...

Thanks for the comment, Kristen. You make very valid points. A great deal of PR professionals know what's coming and understand the value of blogs, new media, etc. (I even know a few.) But the majority still lags behind the times. (As do a whole lot of other folks in the Marketing world who have no clue what PR is all about, for that matter.)

Hear that sound? That's the sound of the hate-mail train heading this way. ;D

You're obviously on top of your game, so this post definitely didn't apply to you.

Take care,

Olivier

Permalink to Comment

3. Tac Anderson on January 26, 2006 11:29 AM writes...

What amazes me is not just that PR people don't seem to get it, but in some cases are violently opposed to the change. I know that people are resistant to change, but PR has taken a back seat in the marketing vehicle for so long, you would think they would jump all over a chance to take the wheel for once.

Permalink to Comment

4. Neil MacLean on January 26, 2006 05:18 PM writes...

A good read, Olivier but my two cents: you need to include something about the clients. Even if the PR has caught the Cluetrain - and you're right, many haven't even set off for the station yet - chances are their clients are not yet ready to climb on board. Dinosaur PR firms will survive for a while yet because they won't have trouble finding clients who still like doing things the old way. It's really not hard to find a corporate marketing director who is still far more impressed by a couple of paragraphs in a business paper over an innovative blogging campaign.

Permalink to Comment

5. olivier blanchard on January 27, 2006 11:36 AM writes...

Neil, you're 100% correct. That's what the "dominant coalition" portion of the "Hobson & Holtz Report" podcast talks about. (#4 above. There's a link.)

Thanks for the comments.

:)

Permalink to Comment

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