Business Podcasting Article In The Baltimore Sun - The Social Customer Manifesto (feed)

The key line: 'In what amounts to a nationwide social experiment, corporate America is testing whether this cheap and quirky medium proves useful in the battle to reach the public, communicate meaningfully with employees and keep costs down.' link:...

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Nov

Thank You, SearchCRM Readers! - The Social Customer Manifesto (feed)

Wow. Just got the following email from Mia Shopis, Associate Editor, SearchCRM.com: Dear Christopher, Congratulations! We've tallied the votes and we are pleased to announce that you have won SearchCRM.com's Best CRM Blog Award. Our readers have chosen The......

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